If you are not getting emails from Vantage Fit — whether it is challenge notifications, weekly summaries, or other communications — here are the steps to troubleshoot.
Step 1: Check Your Spam or Junk Folder
This is the most common cause. Vantage Fit emails come from an address ending in @vantagecircle.com, and many email providers filter them into spam.
- Open your email app.
- Go to Spam or Junk folder.
- Search for emails from
vantagecircle.com. - If you find Vantage Fit emails there, mark them as "Not Spam" to receive future emails in your inbox.
Tip: Add the sender address (ending in
@vantagecircle.com) to your contacts. This tells most email providers to deliver emails to your inbox instead of spam.
Step 2: Verify Your Registered Email
Make sure the email address on your Vantage Fit account is correct and one you actively check.
- Open the Vantage Fit app.
- Go to Settings or Profile.
- Check the email address listed.
- If it is wrong, contact your HR admin to update it.
Step 3: Check If Your Company Has Disabled Emails
Your company may have disabled certain email types — or all Vantage Fit emails entirely.
Specific Email Types May Be Off
Some email types are off by default:
- Challenge Reminders — off by default for all companies.
Other emails that are typically on may have been turned off by your company's admin:
- Weekly Summary
- Challenge Enrollment
- Weekly Progress
- And others
All Emails May Be Disabled
If your company has the master email switch turned on, no Vantage Fit emails will be sent to anyone in your company. This is sometimes used when companies prefer to communicate through their own internal channels.
What to do: Ask your HR admin to check the email configuration for your company. They can verify which emails are enabled and whether the master email switch is active.
Step 4: Check Your Corporate Email Filters
Your company's IT department may have email filters or security policies that block external emails.
What to do: Ask your IT team to:
- Whitelist the domain
vantagecircle.comin your company's email filters. - Whitelist the sender address (ending in
@vantagecircle.com). - Check if any email security tools (e.g., Proofpoint, Mimecast) are quarantining these emails.
Step 5: Check the Specific Email Type
Different emails are triggered by different events. Make sure the email you expect is actually supposed to be sent:
| Email Type | Trigger |
|---|---|
| Welcome | Account creation |
| Challenge Enrollment | Being added to a challenge |
| Challenge Start | Challenge going live |
| Weekly Progress | Weekly, during active challenge |
| Weekly Summary | Every week |
| Challenge Completion | Challenge ending |
If none of these triggers have happened recently, there may simply be no email to send yet.
Still Not Receiving Emails?
If you have checked all the above:
- Contact your HR admin. They can:
- Verify your registered email address.
- Check which email types are enabled for your company.
- Coordinate with Vantage Fit support if needed.
- Use push notifications as an alternative. Even if emails are not working, push notifications from the app will keep you informed about challenges and updates.
Need more help? Contact support from Settings → Help in the app.
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