You have two options: reset your password via email, or sign in with a one-time code (OTP) if your company has OTP enabled.
Option 1: Sign In with OTP Instead
If your company has OTP enabled (most do), you don't need your password at all:
- On the sign-in screen, enter your work email
- When the password screen appears, tap "Login with OTP"
- A 4-digit code is sent to your email
- Enter the code within 10 minutes
- You're signed in
Tip: Check your spam/junk folder if the OTP email doesn't arrive. You can tap "Resend" after 30 seconds.
Option 2: Reset Your Password
- On the sign-in screen, enter your work email
- Tap "Forgot Password?"
- The app may first ask: "Would you like to login with OTP instead?" — tap "No, reset password"
- A password reset link is sent to your email
- Click the link (valid for 1 hour, one-time use)
- Set a new password (minimum 8 characters, can't match your old password)
- Return to the app and sign in with your new password
Note: You can request up to 5 reset links per hour. After that, you'll need to wait.
My Account is Locked
If you entered the wrong password 5 times, your account is automatically locked for security.
- On the locked screen, tap "Unlock Account"
- This triggers a password reset email
- Follow the reset steps above
- Your account is unlocked after you set a new password
SSO Users
If your company uses Single Sign-On (SSO), you don't have a Vantage Fit password — you sign in through your company's login system. Contact your IT department for SSO password issues.
Need more help? Contact your HR admin if you can't access your registered email.
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