Seeing "Session Expired" means your login session has timed out and you need to sign in again. This is normal behavior, but if it happens too frequently, here is what to check.
Why Sessions Expire
Vantage Fit keeps you signed in for a set period of time that is configured per company. When that time runs out, your session expires and the app asks you to sign in again.
Sessions expire for these reasons:
- Extended inactivity — You have not used the app for a while and the session timed out.
- Sign-in time limit — Your company has set a specific sign-in duration (e.g., 24 hours, 7 days).
- One browser at a time — Your company may restrict web sessions to one browser at a time. Signing in from a different browser or device invalidates your previous session.
How to Fix It
Normal Expiry (Occasional)
If you see "Session Expired" after being away from the app for a while, this is expected behavior.
Fix: Simply tap Sign In and log back in. Your data, challenges, and progress are all still there.
Frequent Expiry (Happening Too Often)
If your session expires multiple times a day or after just a few minutes:
Check if your company has a short sign-in time limit. Some companies choose shorter sign-in periods for security. Contact your HR admin to ask about your company's sign-in policy.
Check for one-browser restriction (web only). If you are using the web app:
- Are you signed in on multiple browsers or devices?
- Each new sign-in may invalidate the previous session.
- Fix: Use only one browser at a time, or switch to the mobile app.
Check your internet connection. An unstable connection can prevent staying signed in, causing premature expiry.
Update the app. An outdated app version may have issues with sign-in settings. Update to the latest version from the App Store or Google Play.
Clear app cache and re-sign in. Sometimes old app data causes sign-in issues:
- iOS: Delete and reinstall the app.
- Android: Settings → Apps → Vantage Fit → Clear Cache, then sign in again.
Note: Clearing the cache or reinstalling the app does not delete your data. Your activity, points, and challenge progress are saved to your account.
When to Contact Your HR Admin
Contact your HR admin if:
- Sessions expire after just a few minutes of use.
- You are unable to stay signed in even after trying the steps above.
- You suspect the sign-in time limit is too short for your workflow.
Your HR admin can check the sign-in settings with the Vantage Fit team and adjust if needed.
Need more help? Contact support from Settings → Help in the app.
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